LUT & order support.
Get help with Negative 01, importing your LUT, accessing a download or checking a payment.
For product questions, order help and refund requests.
What to include.
For an order question, include your purchase email and order reference. For an editing issue, include your camera, recording profile and app version.
Keep passwords, card details and private download links out of your message.
Store & support
- Store name
- DLOGM
- About
- Independently operated digital imaging brand.
- Customer support
- support@dlogm.com
- Response time
- We usually reply within 1 business day.
Using your LUT
Let us know which step is giving you trouble so we can help with the right workflow.
- Camera model and recording profile: Normal or D-Log M
- Phone, operating system and editing-app version
- What you tried, any error message and a screenshot if useful
Order or delivery
If you cannot find your download or think a payment did not complete correctly, send us the details below.
- Your order reference or PayPal transaction reference
- The email used for the purchase
- A short description of what happened; never send payment passwords, card details or private download links
Refund request
Contact us about duplicate charges, delivery failures, damaged files or a product that does not work as described. Digital purchases do not include voluntary refunds for a change of mind or personal color preferences; mandatory consumer rights still apply.
- Order reference and purchase email
- Whether the issue is payment, file access or the product itself
- A brief explanation so we can resolve the request
D-Log M adaptation
The included LUT uses Normal input. Buyers can contact us about a free D-Log M adaptation for their workflow.
- Order reference and purchase email
- Camera model, recording profile and editing app
- Check availability with us before relying on a D-Log M workflow; do not apply the Normal file directly to untreated log footage
Need the setup steps?
Read the setup guide