Privacy policy

How DLOGM handles order, support and website information, why it is used, and how to make a privacy request.

Last updated: October 17, 2026

Store & support

Store name: DLOGM
About: Independently operated digital imaging brand.
Customer support: support@dlogm.com
Response time: We usually reply within 1 business day.

Who this policy covers

DLOGM is independently operated. This policy explains how DLOGM handles personal information when you visit dlogm.com, buy a digital product or contact support. You can ask a privacy question or make a request at support@dlogm.com. It does not replace the separate privacy notices of payment services you choose to use.

Information we handle

When you place an order, the information needed to fulfill it includes your contact email, order reference, product, transaction reference, amount, currency and payment status. A payment provider may also supply payer or billing information. Support messages include the details you send us. Hosting and security services may process technical information such as IP address, browser details, request times and errors.

Why we use it

We use this information to process and fulfill purchases, provide secure download access, answer questions, handle refunds, prevent misuse and meet recordkeeping obligations. Where applicable, the legal bases are performance of your purchase contract, compliance with legal obligations and our legitimate interests in operating and securing the service. Optional marketing would require a separate choice; buying a product does not subscribe you to a mailing list.

Payments and service providers

Payment information is handled by the provider displayed at checkout, including PayPal or Stripe when available and selected. Do not send us your card details or payment password. Website hosting, file storage and delivery-email providers process the information necessary to provide those services. We do not sell personal information or share it for cross-site advertising. We may disclose information when required by law or to investigate fraud or protect legal rights.

Cookies and measurement

We do not use advertising trackers or cross-site profiling. Cloudflare provides limited usage and performance measurement to help us understand page visits and loading performance. Essential browser storage may be used to maintain a checkout session, protect order access or remember a necessary preference. Payment providers can use their own cookies within their checkout services. With your permission, we use Google Analytics 4 through Google Tag Manager to understand page visits and improve the store. These Google tools load only after you allow analytics. Analytics cookies can recognize repeat visits; we do not send your purchase email or private download credentials to Google Analytics. You can reject analytics without affecting a purchase, or change your choice using Cookie preferences at the bottom of any page. We remember your choice for up to 180 days. Google may process analytics information outside your country. For details, see Google’s privacy information at policies.google.com/privacy.

Storage and international processing

Service providers may process information outside your country. Where applicable, transfers must use the safeguards required by data-protection law. Order information is retained for fulfillment, support, refunds and legally required accounting or dispute records. Support correspondence is kept while needed to handle the request and related issues. Information that is no longer needed is deleted or anonymized, unless retention is legally required.

Your choices and rights

Depending on the law that applies, you may request access, correction, deletion, restriction, portability or object to certain uses of your information. Where processing relies on consent, you can withdraw it. Email support@dlogm.com with enough information to locate the relevant record; we may verify your identity before acting. Some records must be kept for legal reasons. You may also complain to your local data-protection authority.

Keeping your order secure

Treat your download link as private. Do not post it publicly or include it in screenshots. We use access controls and limit the information needed for fulfillment, but no online system can promise absolute security. Contact support if you believe order access has been exposed.

Children and policy changes

The store is intended for people who can legally enter a purchase contract in their location. We do not knowingly collect information from children in violation of applicable law. Contact us if you believe a child supplied information improperly. Changes to this policy will appear on this page with an updated revision date; material changes will be communicated where required.