Refund policy

Refund rules for Negative 01 digital downloads, including delivery problems, duplicate payments and applicable consumer rights.

Last updated: October 17, 2026

Store & support

Store name: DLOGM
About: Independently operated digital imaging brand.
Customer support: support@dlogm.com
Response time: We usually reply within 1 business day.

Digital downloads

Negative 01 is a digital download. We do not offer voluntary change-of-mind refunds, including requests based solely on personal taste, a preferred color style, or no longer needing the product. Review the product description, input profile and workflow before purchasing. This policy is subject to the mandatory consumer rights that apply to your purchase.

Delivery and technical problems

If your payment was taken but you cannot access the file, the file is damaged, or the product does not work as described, contact us so we can investigate, restore delivery or provide a working file. If we cannot resolve the issue, we will refund the affected purchase. This support is not a reason to delay a refund to which you are entitled.

Duplicate payments

Contact us if you believe you paid twice for the same intended purchase. We will check the transaction references and refund a confirmed duplicate payment. Avoid repeatedly submitting checkout while the original payment is still being processed.

How refunds are returned

Approved refunds are sent through the original payment provider to the original payment method. Your provider or bank determines when the money appears and how currency conversion is handled. We will confirm the refund or explain any additional information needed to locate the transaction.

After a refund

A refund ends your license to use the refunded LUT. Delete the file and its copies, stop using it in new work and do not share it. Future downloads for that order may be disabled. Contact us if you need help understanding how this affects a project already delivered.

Your legal rights

This policy does not exclude mandatory rights relating to faulty, misdescribed or undelivered digital content, or any applicable statutory withdrawal right. Where immediate digital delivery requires your express consent and acknowledgment, these must be obtained before delivery; this policy alone does not replace them. For a payment or product problem, email support@dlogm.com with your purchase email, order reference and a description. Do not send passwords, card numbers or private download links.